Billing
Choose a Salefy plan, pay monthly or yearly, switch plans, update your card or cancel, and learn what happens if payment fails or the plan ends.
Billing is under Administration → Billing. Only the company's owner can change the plan or payment. Other admins see the page but not the buttons, with the note "Only the company's owner can change billing." Managers and users don't see it.
Payments go through Stripe. You never type card details into Salefy.
What the page shows
- Current plan: Free trial or the plan name, with a badge such as Trial: 14 days left, Active, Payment failed or Read-only.
- Trial ends or Paid until with the date.
- Your seats, for example "2 of 10 members (pending invitations count)".
- A Monthly and Yearly switch, and a card for each plan: Starter (up to 3 members), Team (up to 10) and Business (up to 25).
Choose a plan
Go to Administration → Billing, or click Choose a plan in the trial banner.
Switch between Monthly and Yearly.
Click Choose Starter, Choose Team or Choose Business. Stripe's secure checkout page opens.
Enter your card and any promotion code, and pay.
You return to the billing page with "Payment received. Your plan updates in a few seconds." Reload if the plan still shows Free trial.
Your subscription starts at once. The banner disappears and the card for your plan reads Current plan.
Switch plan
Once you have a subscription, the other plan cards read Switch to Starter, Switch to Team or Switch to Business.
Click Switch to the plan you want. Stripe opens a page that confirms the new price.
Confirm it. You return to the billing page with "Plan changed." If the old plan still shows, reload in a few seconds.
Update your card, change plan or cancel
Click Manage billing to open Stripe's billing portal. There you can update the card, change plan or cancel.
Cancelling ends the subscription at the end of the period you paid for. Until then everything keeps working, and the page and banner read "Your plan ends on" followed by the date. To keep the plan, click Renew in the banner or renew under Manage billing.
If a payment fails
The banner reads "Payment failed. Update your card to keep making changes." Click Update card and fix the payment method. Stripe retries the payment. Changes stay possible for a 7-day grace period, and the billing page shows the date. After that the company becomes read-only.
Read-only companies
When the trial or subscription ends, the company is read-only. The banner reads "Read-only: your trial or subscription has ended. Choose a plan to make changes."
- You still see all your data, and nothing is deleted.
- Creating, changing or deleting records is refused with "This company is read-only: its trial or subscription has ended. Choose a plan to make changes."
- Signing in, inviting and removing people still work.
Choose a plan and the company is editable again.
Prices and plans
See Free trial and plans and the pricing page.